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My system keeps telling me my license code is wrong. What can I do?
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Here are the first things you'll want to check on location:
1. There is an external device causing a conflict. Most likely a keyboard interference. Remove all external devices except power, trackball, and video output. Then try typing in the code.
2. Double check your code number and the product you are activating in the Install Product menu. Some programs are named similar and you might be activating with the right code, but on the wrong product. Or vice versa. Just look in the Install Product menu at the exact name of the product then double check the code on the code sheet before you click "Ok" to activate with the code number. (i.e. There is different code that might be used with Motion 3D 1 and Motion 3D 1 XL)
3. Try a different Add On software CD. This one could have corrupt files on it or it is damaged.
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How do I install Add-on software packages?
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Additional software is installed after the main operating system software has been installed.
Go to the Main Menu.
Click on System Settings.
Click on Install Product.
Insert the Add-On Software CD or All Software card.
Wait for the list to populate.
Highlight the software package you wish to activate.
Click on Activate (or License, in older software versions) and enter the 12 digit unlock code for the software.
The package should now be listed as Active.
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How do I Update my System Software using a Smartmedia card?
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Turn the Casablanca off.
Insert your System Software card (gold side down, notch to the left) and turn the machine back on.
Choose English when prompted for language choice.
When asked "With an Install, the projects will remain current. Do you want to start Installation?", choose YES. (With older software versions, you will get a screen with a choice of INSTALLATION or UPDATE. Choose Update.)
Follow the prompts to finish the Update.
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How do I perform a full Installation of my System Software with a boot CD? (Claro, Renommee, Solitaire Plus)
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A full Install will delete your hard drive, so back up any important data before continuing.
Turn on the Casablanca.
Insert the SmartEdit Boot CD.
Turn the Casablanca off, then back on.
Choose English when prompted for language choice.
When asked "With an Install, the projects will remain current. Do you want to start Installation?", choose NO.
When asked "Do you want to newly set up your hard disk?" choose YES.
Follow the screen prompts to delete and reformat the drive.
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How do I do an update or full install of Bogart system software on my "S" model?
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1. When the system is booted on, simply eject the DVD tray and put in the Bogart Operating System CD.
2. Shut the machine down normally with the Off button or a Force Shut Down (if needed).
3. Wait a few seconds, then reboot the machine. The system will start up and after a minute or so start accessing the burner and reading the disc. A prompt will then come on the screen to indicate the system is being analyzed. Wait until the next install screen comes up.
4. The next screen will give you the options to do what is called the update or the installation. The update is just going to reset or add corrections to the software section and leave the video and audio elements current. The update process will be fairly short maybe around a couple of minutes or so. If you choose the Installation button, a second message will appear to warn you that all files will be cleared off. (If you plan to do a new full installation, be sure you have backed your projects up to tape or to an external drive. This will clear off all data on the drive. We recommend doing a full install of software from time to time if you are able to.) Go ahead and accept this choice and the system will re-install. A install process will take more along the lines of 9 or 10 minutes.
5. When either process is done, the tray will pop out and you can remove the CD. Then click on the return key on the keyboard to close the tray door. The system will shut down.
6. Now you can reboot and get to the main menu. If you did the full install, then you will need to re-activate the codes for the Bogart SE 1 and Bogart SE 2 in the Install Product menu before you can continue on and re-activate other codes or start reloading footage.
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How do I perform a full Installation of my System Software using a Smartmedia card?
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A full Install will delete your hard drive, so back up any important data before continuing.
Turn off the Casablanca.
Insert the System Software card (gold side down, notch to the left) and turn on the Casablanca.
Choose English when prompted for language choice.
When asked "With an Install, the projects will remain current. Do you want to start Installation?", choose NO.
When asked "Do you want to Install and newly set up your hard disk?" choose YES. (With older software versions, you will get a screen with a choice of INSTALLATION or UPDATE. Choose Installation.)
Follow the screen prompts to delete and reformat the drive.
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How do I preview Software packages in DEMO mode?
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The Add-On Software CD and All Software card contain all of the add-on software packages that we offer. If you purchase add-on packages, you will be given unlock codes for them by your dealer. You can also use this CD/ card to load the add-on packages in DEMO mode so you can look at the effects and decide which ones to buy.
To use the demo mode, Go to System Settings and choose Install Product.
Insert the Add-On Software CD or All Software card.
Wait for the list to populate.
Select the package that you would like to demo and click Activate.
When asked for an unlock code, choose Demo.
The product will load in DEMO mode.
You can try out the effects (they will render with the word DEMO on the screen). If you decide to purchase the package, just call your dealer or our Sales department to purchase the unlock code. If you choose not to purchase the package, you can return to the Install Product screen and Hide or Delete it to remove the demo effects.
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How do I update my System Software using a SmartEdit CD? (Avio, Kron, Prestige, Solitaire)
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Go to System Settings and choose Install Product.
Insert the SmartEdit CD and wait a few minutes while the disc is read.
Select the desired "SmartEdit" version in the list and click "Activate".
(Note: activate only the ONE Smart Edit version off of the Basic OS CD that you are planning to use. Activating multiple SE versions at once off of the CD could cause the system to get locked up.)
Wait for the software to load.
Click OK to close the Install Product window.
Remove the CD when prompted. The system will restart and begin the installation process.
Choose English when prompted for language choice.
When asked "With an Install, the projects will remain current. Do you want to start Installation?", choose YES.
Follow the screen prompts to finish the Update.
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How do I perform a full Installation of my System Software using a SmartEdit CD? (Avio, Kron, Prestige, Solitaire)
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A full Install will delete your hard drive, so back up any important data before continuing.
Go to System Settings and choose Install Product.
Insert the Casablanca Software CD and wait a few minutes while the disc is read.
Select the desired "Smartedit" version in the list and click "Activate".
(Note: activate only the ONE Smart Edit version off of the Basic OS CD that you are planning to use. Activating multiple SE versions at once off of the CD could cause the system to get locked up.)
Wait for the software to load.
Click OK to close the Install Product window.
Remove the CD when prompted. The system will restart and begin the installation process.
Choose English when prompted for language choice.
When asked "With an Install, the projects will remain current. Do you want to start Installation?", choose NO.
When asked "Do you want to newly set up your hard disk?" choose YES.
Follow the screen prompts to delete and reformat the drive.
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