Solutions:
A.  Use the NOP function. A confirmed success with the NOP filter on the storyboard helped.  Please try to make a scene from the storyboard, clipboard it to another project, render NOP from Image Processing in the Special menu onto the scene. And if you want, you can split the NOPed scene at chapter beginnings before adding to the storyboard.

B. Try rendering without the Render Booster. It takes longer, but the entire project may play beautifully. It may appear that a RB does stop rendering (perhaps the video stops earlier than it should or maybe RB seems to crash) and/or you get maybe asynchronous videos. This happens if you select an Arabesk settings or at your export settings with a higher datarate than your source footage has. Since you don't know exact datarate of your footage and exact datarate of our Arabesk export settings, we recommend that you should try a lower the quality if you detect those issues. If it works, then you might not see a lower quality as the result. Reports at the PAL Germany forums confirm this too.

A general hint for anyone that sees the video end before it should, has crashes, or asynchronous videos should try a lower setting at first. The end quality will not be affected because in all these cases the source is already lower than your selected setting.

For ejecting the DVD tray on the S3000 or S6000 models, there is no common button found in the front of the machine. In most cases, you can simply use the "F4" function key on your keyboard. There are also eject icon buttons on the main menus and in many areas where importing/exporting occur.

In emergency cases, your system may have come with a long, small metal "key" or a nail file. This can be used along the side of the machine (on the front right side between the machine and the glass) to depress the physical DVD tray door button if needed. This does take a little bit of practice.

Step 1: Get a thin flat key (one mail have come in the bag with your manual) or nail file. Turn on the machine. 

Step 2: Insert the key between the glass and the machine on the right side of the machine. The key edge needs to stick inside the side 1.25". The key will insert along the side of the machine almost exactly in the middle of the glass side or just below the cut line of the burner.

Step 3: Use the key or file to press towards the back of the machine. You should feel a light click when the key presses on the physical button that opens the DVD door. The tray door will pop out. Don't get frustrated. You will likely not hit the button the first time. Just carefully use your key to press around inside lightly. If it's sticking in around 1.25", you'll hit it. If you would like photos to assist you, please email bogartsupport@macrosystem.us.

Once the tray ejects, you can get a jammed disc out of there or proceed with rebooting with the Bogart SE DVD to do a system "Update" or "Install" if necessary.   Just make sure you are aware of the differences between the update and install process when working with the Bogart OS disc. You can reference the install guides on the "Software Installation Questions" of our FAQ if needed for the rest of this process.

For a YouTube video on this, cut and paste this address in your browser.

http://www.youtube.com/user/MacrosystemUS?feature=mhsn#p/a/u/0/WXydYpyJIQk

If you have gotten an Echo duplicator from Macrosystem, here is the location where you can get technical assistance on any queries or issues with the burners. All Echo support questions and production is handled directly by Mr. Jim LeCroy. His contact info is as follows:

Premier Duplication
2510 2nd Avenue North
Texas City, TX 77590
Phone 281-303-5694

There can be different reasons for different Casablanca models booting to a black screen. We'd recommend reviewing all other possible FAQ steps before using this particular technique that is just for the Renommee or Renommee plus models. Things like cabling, hard drives, disconnecting any other devices should all be attempted first before proceeding. If the Renommee continues to give a black screen on its output every time you boot up, it might require a reset of the BIOS.  Use these steps if there is a problem with the booting of a hard drive. It may be that one of the boot properties has changed and needs to be reset.

1. Put back original hard drive and make sure no discs are in the DVD burner.
2. Have the unit connected to both a VGA and regular video monitor and have a keyboard and trackball connected. (You must have a VGA or computer monitor connected the blue VGA Port on the back of the Renommee in order to see the BIOS screens. The regular video monitor will not display this information. )
3. Start the machine.
4. When you see the first activity or text appear on the VGA monitor, immediately press the "delete" key on the keyboard. After moment, this should take you then to the "Bios Setup Utility" screen.

Use the right arrow key to tab across the main tabs. The last tab option is called "Exit". Down in the list is the item called "Load Setup Defaults". Use your down arrow key to scroll down to this option and then hit "Enter" or the Return key on the keyboard. It will ask if you want to Load Set up Defaults and have the "OK" button highlighted. Again tap the Enter or Return key on your keyboard. Now click the F10 button and Save the configuration. This system should reboot.
See if it comes up to the main menu again. If it doesn't then enter back into the BIOS menu with the prior steps.

This time we'd want to make sure all the boot devices are being seen correctly.
1. Right arrow across the top tabs to the boot section and select "Boot Device Priority"
2. Select 1st boot priority and press enter( a menu for Options will appear with a list), highlight the Pioneer burner and press enter.
3. Select 2nd boot priority and press enter, highlight Casablanca BEV and press enter.
4. Select 3rd boot priority and press enter, highlight number listed. This is your hard drive. (complete number could vary, but something should be listed there. ) and press enter.
5. Select 4th boot priority and press enter, highlight disabled and press enter.
6. Press F10 and then OK to save settings.

The system should now reboot to main menu on the video screen. This may take about 60 seconds. If you follow up with a system update or any add on software CD, be sure its the Boot CD for this appropriate Casablanca model. (Note: If you find that this BIOS trick works, but the system reboots again to black the next time you remove the power cable or reset the hard drive, there could be a battery failure on the mainboard of the system. The system may need to come in for service at this point.

In most cases this could be a response of the system looking for an external device to boot from by accident and seeing it as a device that hasn't had the Bogart software installed. We've seen this happen in a couple of case histories. Most commonly it happens with firewire devices like a standalone DVD recorder. Other times it might be a USB device. The system is simply trying to boot off of it and assigns the generic serial number. This should be an easy one to get around. Shut the machine down. Then disconnect any devices like firewire connections, USB connections, or even the keyboard. Then re-boot with just the basics: trackball, video output, and power. See if you get the correct serial number now. Then see what devices you disabled. It's likely one of them is something that will give you trouble on boot ups and you'll only want to connect after you've powered your system on.

Instructions for formatting a drive FAT32 on a Mac OS X 10.4 or later Below are the instructions to get these drive reformatted for your needs:

1. Connect drive and power on.
2. Open Disk Utility (Located in MacHD -> Applications -> Utilities -> Disk Utility)
3. Once Disk Utility is open select this drive on the left hand side. Note: There will be two rows of data for this drive on the left. Select the FIRST one.
4. Select the Erase tab.
5. Under Volume Format select MS-DOS.
6. Under name label the drive whatever you would like.
7. Select Erase in the bottom right of the window.
8. Confirm the erase.

After it finishes erasing the drive will be mounted on the desktop and you should be all set.

Below is a list of various camera models that that been used with the "S" series Casablanca models. This isn't an absolute guarantee, but the cameras in this list should work fine. Much of this list comes from many reports from our reliable testing team members or models we've tried at our office here. Some cameras might have an asterisk (*) next to them to indicate additional notes. See the bottom of the list for this information. This list will update over time as we gather more information and the software upgrades and increase further compatibility. As we have a limited budget on being able to purchase or demo with other camera models (There's a lot of brands, models, and recording formats out there!), we do have to rely heavily on reported and secondary confirmed information coming in from our user base.

Sometimes to get a good idea of very recent camera models, it's a good idea to go onto our Casablanca forum (http://macrosystem.us/index.php?pr=Forum) and see if anyone has used and had success with a particular model, especially if it's one we've not worked with before. Since the point of Bogart 3.2c or higher, most cameras that use the AVCHD format should work fine. If you are using AVCHD, we have had the most success with devices that can save the data to a digital card format (i.e. SD card) and then use a digital card reader to import the footage into an HD project. Direct transfers via the USB with an AVCHD camera have seen minor communication issues, although many work. You'll also want to be sure that your format/mode (in the Project menu) on the Casablanca matches the format and mode (progressive or interlaced) on the camera. Also, we recommend that you don't use the 24p or 24f recording modes with these systems for right now. 

If you have a model that you have confirmed is either functional or non-functional with our system, please contact us to let us know (bogartsupport@macrosystem.us). Let us know the camera's brand, model, and recording format. We can add it into our lists. If it's a model we cannot communicate with, then we will forward that information off to our development team in Germany. However, getting us an actual physical example of the file on a CD or DVD to try import with can help chances that we can try and adapt to it.  


MODELS THAT SHOULD WORK OK:
Sony Models:
Sony HDR-CX150 - AVCHD
Sony HXRMC2000U - Shoulder mount AVCHD camcorder
Sony PDW-F350 (XDXAM HD) (35mbs) .xmf
Sony PMW-EX1;EX-1R; or EX-3 (XDCAM EX) (35mbs) HDV or .mp4
Sony DSC-TX7 (AVCHD) .mts/.mov
Sony HXR-MC50 (AVCHD) .mts/.mov
Sony HXR-MC1 (AVCHD) .mts/.mov
Sony VX series in DV tape. PD series in DV.
Sony HVRHD1000U - HDV
Sony HVR Z-5U*
Sony FX-1/ A1U/Z1U - (HDV cameras work well-tape based.)
Sony XDCAM EX-1R and EX-3
Sony NX-5 *
Sony MRC1K *
Sony DSLR: Canon 7D, 5D and T21
Sony HC1 and HC5 (SD and HDV formats)

Canon Models:
GL-2 DV
XL-2 DV
XH-A1s HDV
XH-G1s HDV
XL-H1 HDV
XL-H1a HDV
XL-H1s HDV
XF-305 Flash-MPEG2 .mxf
XF-300 Flash-MPEG2 .mxf
XF-105 Flash-MPEG2 .mxf
XF100 Flash-MPEG2 .mxf
HV-10 HDV
HV-20 HDV
HV-30 HDV
HV-40 HDV
HFS-10 Flash-AVCHD
HFS-11 Flash-AVCHD
HFS21 Flash-AVCHD
1DMK4 DSLR-H.264 .mov
5DMK2 DSLR-H.264 .mov
7D DSLR-H.264 .mov
60D DSLR-H.264 .mov
T2i DSLR-H.264 .mov
T1i DSLR-H.264 .mov

Other Models:
JVC Pro ( JVC -GY HM100 and GY HM700 and 1000 series ) .Mp4
Flip MINO HD *
Panasonic AG-HMC150P and HDC-TM700P - AVCHD.
Panasonic AG AC-130P/160P

UNKNOWN
-Sony HXRMC50U AVCHD camcorder.
-Sony PVW-355L XDCAM HD
-Panasonic HF10, HF 11 and HF 22
-Panasonic DVC Pro
-Some Sony DVCAM decks

POSSIBLE COMPATIBILITY ISSUES (REPORTED)
-Panasonic P2 Cards
-Pansonic DVC-30, DVC60
-Panasonic HVX 200
-Sony HC-9 possible export problems
-Sony SR11 - HD (AVC H.264)
-Sony HDR-UX1
-JVC GZHD3
-Using 24p or 24f modes most camera models. *
-Panasonic AG-HMC40PU (out of sync on all footage immediately)


ADDITIONAL NOTES (*)
-Sony HVR-Z5U - works using tape and CF. These are HDV files. Same with the
HVR-Z7U and the HVR 270U. All use either/or tape or compact flash and in
tandem.
-Sony NX-5 -AVCHD internal cards work. There is an external HD
and there is a report that Bogart SE did not recognize the same.
- Sony MRC1K- CF recorder works well as the compact flash card imports;
HDV; Sony MRC1K will also work via fire wire in the RAW DV mode. Does not function in the AVI mode. HDV works via the CF when used in conjunction with a card reader.
- Flip Mino - All HD generations work in Bogart albeit only in 720 projects for
proper display.
-24f mode - All Sony HD decks will not read the 24F mode from Canon. This is not the fault of Bogart OS, but the nature of 24P vs. Canon's 24F method of producing a deinterlaced video clip. 
-We are also currently looking at 24 frame recording modes and how they perform on the systems. Our editors edit in 30 frames a second. We've heard of some mixed results with the various 24 frame recording modes either with sync or playback stutters and we are trying to get more information. For now we recommend using 30 frames per second recording modes.

This could be a response of the system looking for an external device to boot from by accident and seeing it as a device that hasn't had the Bogart software installed. We've seen this happen in a couple of case histories. (note: Also double check your code sheet to be sure the code matches the serial number you see on the screen. It might be a wrong code number got entered.

1. Shut the machine down. Remove all external cables for firewire and USB. Keep it simple. Just have the power, your video output, trackball and keyboard connected. Then reboot. The system should go back to the main menu. Check things out and then reconnect the needed devices.

2. Force power down the machine. Remove the rear power cable and let the machine sit for 20-30 minutes. Then reboot.

3. Try booting up with your Bogart OS CD. Insert the disc into the DVD tray. Force shut down. Then reboot. Let it walk you through the messages to do a system "Update". Be sure when you do this that there aren't any other external drives or firewire devices connected.

4. We've once seen this happen on a test machine where the system just needed to cycle down and reboot a couple of times and then it went away. Weren't exactly sure of the cause on this one.

5. If the problem continues, contact our support line (either email or phone). Be sure to indicate current monitor mode, Bogart SE version, and what it exactly says on the screen.

1.Verify that your power cable is connected properly to the Casablanca and the wall outlet.

2.Try a different power cable and outlet that you know is working

3.Remove the power plug from the back of the Casablanca and let it sit overnight to let the power supply reset (just a few minutes won't do it) and then plug back in.

4.Power down and hold the power button down as you disconnect the rear power plug. As you plug the power cord in the back of the unit press the power button on the front of the unit. See if this triggers a re-boot.

5.Check power button. It may be not hitting the contact point.

6.Try booting up with the system software card to see if the system needs the software to be updated or re-installed.

7.Disconnect all external devices, especially keyboards and firewire cables to make sure there isn't any cause of interference or a device needing to be reset.

If nothing works, contact MSUS for an RMA (303-801-1010)

For both SE models and Bogart SE models this can be found in a hidden menu. On the main menu, go into the main System Settings menu, Find the box in the lower left hand corner that lists your serial number and OS version. Left click on this box. A hidden menu will suddenly appear that includes the internal hardware data of the machine. For example, on an S4000 Pro model you might see the CPU information read: S4000 Pro- Intel(R) Core (TM) 2 CPU T7200 @ 2.00GHz; 1024MB. Generally this menu is useful in telling you things like the type of processor you have, hard drive space, and RAM size.

These troubleshooting tips can in be applied to either SE or Bogart systems in most cases.

1. If you have access to one, try another firewire cable. If not, unplug the DV connections (when power is off to both devices to prevent hot swapping issues) to both devices and switch ends. Then, try powering up the DV HD source and playing the tape with footage on it. Next, power up the Casablanca. Then try and go to the Record menu to record. We have had to use this tricks a couple of times with some weird model decks that the Cassie had difficulty to sync with or when the sync signal was broken (for whatever reason) between the two devices. We often call this the "Force Sync" trick. Also, make sure your firewire cable cable does not sag.

2. Confirm that the problem is not project specific. Go into another project and test to see if it has the same problem. Make sure the format of the project is correct. If you are feeding in HDV information off of a DV tape then the format of the project must be "HD" or it won't see it.

3. We've seen a rare case of extremely low audio coming to the system affect the DV (firewire) input. If you have a different tape source to use, try changing tapes. Just in case.

4. Try a system update of your system software. Basically, re-update to the same software version. We've had one reported case of this working on a input signal not coming in. 

5. Confirm the camera or source deck is not in a "downcovert" mode. Many of the HDV cameras can be switched to do the down scaling to DV within the camera's menu settings. If that switch is on, then the camera is technically sending out a DV signal instead of a HDV signal. If the project is set up for the HD format, then it wouldn't respond to a regular DV feed. 

6. Try the other DV (firewire) jack. On Bogart systems, sometimes we've seen the front 4 pin DV jack require a more solid connection. If the cable dangles a little it might terminate the signal. The six pin connection that is above the USB ports in the rear is a little more stable. Perhaps the signal will be seen better there.

7. If troubleshooting further does not work, then yes, you might try reformatting the drive again. This would be the full install process during boot up with your operating system CD (SE or Bogart) For Bogart systems, use your provided codes after the install to reset the Bogart versions 1 and 2. Also be sure to activate the HD Video Edit and the Pro Pack software. You could then try feeding in the video signal with these base programs. Just be sure to confirm your Project Settings format is correct before loading your clips.

1a. The very first thing to check is a setting in System Settings. Newer SE users and Bogart SE users will want to have a look at this first. Go to System Settings. If you have a button for "Record Playback", click on this menu. You will see a Volume Slider. Set it up to the higher %. Even a lower number in the 70's or 80's on this slider will reduce the volume too low. Most folks set it for high 90's or near 100. 

1. Check with another monitor. Some monitors may not detect audio in certain cabling modes.

2. Try all RCA outputs including scarts (if applicable), rear hard ports, and rear HQ outputs (some "S" models). 

3. Swap the audio cables. Never rule out a pinched cable or one with a problem on one of its plugs.

4. If you are going through a sound system, mixer, or switcher before you go to a monitor, pull these out of the equation. We want to confirm with a direct connection to the monitor that problem repeats itself. That way we can rule out external variables. 

5. Some newer SE and Bogart SE versions had the ability to mute a track in the Audio Mix menu by clicking on a speaker button for a track. Make sure you've checked all locations that might give you sound: Edit menu, Audio Record Edit menu, and the Audio Mix menu. You may just be playing in the Mix menu and not hearing anything because it is a muted track that was accidentally assigned there.

6. Check other Projects. See if the problem is project specific. If your SE machine has removable drives, you might see if the problem applies to multiple hard drives.

7. It's possible internal cables seen loose on the board behind hard drive. Cables may have come loose in shipping or with travel. Our service dept. or your dealer may have to have a physical look at the inside of the machine.

If you connect your machine and boot up and see no image, but the LED light on the front displays "Macrosystem", you might just be in the wrong display mode. The correction to this is very simple. Let's say in this case you are connecting to a DVI monitor when the machine was already set in single analog mode (note: machines ship in analog mode first as a default and the machine does not auto detect your monitor connection). The screen on the DVI monitor would appear black. There is a trick to use your trackball's right click buttons to switch screen modes without seeing the display. When the machine is powered up (theoretically it's on the main Bogart menu, you just can't see it right now) hold the right trackball button down for 6-7 seconds. The front LED should suddenly change to say "Display". It would be followed by the current display mode it is in. If the system was in single analog mode, it might say "Display: Scart". Pause, then you can press the large left trackball button to toggle to the next display mode (or the number keys off of the keyboard can be used too). As the system was set to single analog, the next mode would be DVI. Just wait about 15 seconds between screen switches. This should now switch the system to single DVI output and you will see the menus on the DVI monitor. This method is simply an emergency back door trick to switch monitor modes. You can also use the keyboard. Using your keyboard, use the number keys to switch the appropriate type of screen display. 1 = Scart or the analog output. 2= DVI output. And with 3 is VGA when you are using Bogart.

Using Bogart 2.4c or Bogart 3.2c, the emergency screen switch function can also be used on the Media Manager portion of the system. This would be useful in cases where you switch from Bogart to Media Manager and your screen display suddenly goes black. In most cases this means the Media Manager is resting on the main menu and has been set to a different monitor mode than you are using on Bogart. If this happens, same thing as before. Switch over to the Media Manager like usual to see the black screen. Then hold down the right trackball button for about 6-7 seconds. You will see a message on the front of your LED screen on the machine to indicate it's now in the "Display" mode. Using your keyboard, use the number keys to switch the appropriate type of screen display. 1 = Scart or the analog output. 2= DVI output. And with Bogart 3, the 3= HDMI output using the HDMI port on the back of S2000 or S4100 models.

We have worked with Denver Disc to provide you with a Digital Card Reader that is Casablanca compatible. This USB 9 in 1 drive will function with the Card Drive software which facilitates the transfer of JPEGS with Photo Studio or Photo Transfer. This drive reads the following formats:
Compact Flash
Micro Drive
Smart Media
Multi Media
Secure Digital
Mini Secure Digital
Memory Stick
Memory Stick Duo
Memory Stick Pro
XD

This product is available from your dealer, or direct from Denver Disc at 303-991-3837 or 1-877-858-3837.
Retail price $35 + shipping

We also found a USB Thumb Drive that works- the PNY Attache 1gig.
If you purchase one of these models, we can provide you with the driver (Card Drive software) you will need to use it with the Casablanca. You must have Casablanca Photo Studio or Photo Transfer Software in order to use the card reader.

Must be a single chip of:
-256 MB SD RAM
-168-pin DIMM
-PC133

All other RAM chips must be removed! The 256mb chip must be installed in the slot labeled DIMM 1.

You must be running SmartEdit version 3.1 or higher to upgrade your RAM to 256mb.

Sync drift is usually caused by a break in the control track when the footage is digitized onto the Casablanca. Possible causes for the control track break are dropouts on the source tape, dirty play heads, video glitches, bad cable, loose connection. After the control track is broken, even for an instant, the audio will begin to drift away from the video.

Check your source tape for a control track break - the time code will not be continuous, but will reset to zero at that point. Digitizing across such a break will cause later sections to be out of sync in the Casablanca. You can only digitize continuous material. This is completely normal.

Older or worn out equipment can cause tiny breaks in the tape's control track. The control track is a series of pulses that keeps time with frames of video and audio on the tape. Even small glitches in this track can keep video from playing correctly.

Also, if a tape plays as snow, or has a jump where one recording stopped and another began, that is a spot where there is no control track, and digitizing over these spots can cause sync problems. This even goes for DV equipment.

If you have continued sync drift with the same clips try one of the following:

1. If the source tape is to blame, the best way to overcome the problem is to record the old tape to a new tape on a different deck (DV format). The new tape should have a good control track and can be loaded onto the Casablanca.

2. Try a Force Sync trick: Try powering up the source deck or camera and playing the tape with footage on it while the video cable (analog or DV) is connected and the Casablanca is off. Next, power up the Casablanca and let the tape continue to play. Once you reach the main menu, go to the Video Settings menu and make sure the input is correct. Then try and record. We often call this the "Force Sync" trick

You can see approximately how much hard drive space has been used in the Project Settings menu. For a more accurate read, go to the "Record" menu and check the amount of time remaining.

Below are estimates of how much video can be stored on different sized drives:

80 gig drive- 5 hours
120 gig drive- 8.3 hours
160 gig drive- 10 hours
200 gig drive- 14.3 hours
250 gig drive- 17 hours

(Note: The addition of CB Paint may reduce available space by around 10%.)

Your hard drive is full of video clips, audio tracks, or fragments of clips.

1. Go into every project and delete any scenes that you don't need. Then go to any empty project in the project settings window and click on new project. Then try to reload the footage.

2. Try to update the system with the same software version. To do this, put in the same software version smartcard the system is currently running (perhaps 1.10 or 2.5, 3.6d for the Smart Edit versions). Power the system up and walk through the English/ German message and select English. Then the next message (in the 1.0 series) will ask you to choose between: Install/ Update/ Cancel. Choose Update. Then walk through the rest of the messages until it asks you to remove the smartcard. Once the system boots back up to its main menu, try reloading the footage again. This step won't lose any footage that has been stored on the drive. (If you have 2.0 or 3.0 Smart Edit series, then the message following the language choice will ask you to choose between "yes" or "no" if you want to do an installation but keep all files current. Choose "yes", it's the choice for updating)

3. Follow the same procedure in #2 but choose Install (choose "no" in the 2 series). This step will lose any footage that has been stored on the drive but will solve the problem. So it would be a good idea to back up the work to mini DV before doing so.

You will remove 5 screws from the back of the machine- 3 across the top and one on each side. The top will slide forward and lift off. The clips that hold the top on are very tight, so after removing the screws, open the door that hides the DVD burner. Set the machine on a table. Stand behind the machine and push down and forward, quickly sliding the top toward the front of the machine. It will take quite a bit of force to move the top forward. The top will slide forward about a half of an inch so you can lift it off.

Drives can be ordered from MSUS or at any computer store. We would recommend not going beyond 320 gig for Smart Edit machines. Drives larger than 80 gig require 256mb of RAM and Smartedit 3.2 or higher. If you wish to purchase drives from Macrosystem, contact our Sales department toll free 1-877-554-2846 for current drive pricing.

If you are looking for a drive on your own, the hard drives we use are 7200 RPM, ATA-100 or ATA 133, IDE Hard drives. Don't use SATA or Serial ATA hard drives (except in S-4000 and S-2000 models). These have a different plug connection. Drive brands we recommend are Seagate, Samsung, Maxtor, or Hitachi. In most Casablanca models, the drive needs to be set to Master (Cable Select for Solitaire models). When you put in a new hard drive, the drive will be blank so you will need to format it by installing Smartedit software. Once it is installed in the machine, you will need to boot up with your System Software to format the drive for the Casablanca.

This message can occur for 2 reasons:

1. You are trying to play a very short video clip (a single frame or a few frames of video). Try selecting a longer sample to play.

2. Your hard drive is not spinning fast enough to read and write video data. It may be time to replace your hard drive with a new, 7200 rpm drive.

1. In Video Settings, make sure your Input setting is set to DV.

2. If you have access to one, try another DV cable. If not, uplug the DV connections to both devices and switch ends. Do this while both camera and Casablanca are shut down. Then, try powering up the DV source and playing the tape with footage on it. Next, power up the Casablanca and select DV for its input in the Video Settings menu. Then switch to the Record menu and try to record. We have had to use this trick with some models of cameras and decks that the Casablanca had difficulty connecting to.

3 .Confirm that the problem is not project specific. Go into another project and test to see if it has the same problem. If so, you may have a conflict in the original project. Delete the project or start again in a new project bin.

4. Try an update with your system software.

5. Change to a different Input setting in Video Settings Then switch back to DV. (i.e. switch to RCA and then back to DV again)

For Non-Avio users with video output issues:

1. Verify that your television or monitor is working and set to the correct input setting by feeding another source into its video input.

2. If you are running the video through a VCR, make sure that the VCR is set to the right input. It might be best for the moment to drop the VCR out of the equation and take the Casablanca's outputs directly to the monitor to confirm the Casablanca is working.

3.Try a different video cable.

4. If your machine came with a "Euroscart" adapter, it can be used in the scart port on the back of the Casablanca as a secondary composite output. If you are already using the scart adapter, make sure that the switch on the Euroscart is set to "Output"

5. If there are other devices (DV, USB keyboard, ethernet, s video in/out) connected to the machine, try removing them and keeping only the power, trackball, and the video output direct to the TV or monitor. It could be that one of the external devices has caused an interference or feedback loop.

For Avio Users - with a black and white signal

1. The first thing to check would be the "System Settings" menu and what option has been selected for "Video Output". If you are using s video cables to connect to the monitor then it should be set to YC. If you are just using an RCA video cable to connect to the monitor, then it should be set to CVBS. Using the opposite setting from the type of cable you are using would result in a black and white signal.

2. The other most common reason for getting a black and white signal is from a feedback loop. This occurs commonly if you are working with only one VCR and you have the outputs and inputs of this VCR both connected to the Casablanca.

3.The top scart will only send out a composite signal, so don't use an s video cable with it. For SVHS, use the bottom scart adapter.

4. Make sure your scart adapter is set to output.

5. Finally, check your cables. Swap them out if possible.